What this guide covers
Resolve common member issues without contacting support when possible.
Sign-in
- Use Sign in from the header, not a bookmarked
/loginpage on older links. - Check spam for the magic link; links expire quickly.
- Sign in on your studio’s website. Accounts do not carry over to a different studio site automatically.
Credits not showing after purchase
- Wait a few seconds and refresh Shop → Activity.
- Confirm checkout finished (no open payment tab waiting for bank verification).
- Confirm you bought on the same studio site you are signed into.
- Bought without signing in? Sign in with the checkout email and choose Add to my account on /claim (see Shop & checkout).
- Contact the studio owner with your receipt email if credits still missing.
Booking issues
- Not enough credits: buy a pack or ask the studio about drop-in checkout.
- Session full: pick another time or join a waitlist if your studio enables one.
- Onboarding required: finish forms under Onboarding before booking.